Privacy Policy
last updated: january 26, 2026
this privacy policy describes how dúva (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from the dúva website (the “site”).
by accessing or using the site, you agree to the practices described in this privacy policy. if you do not agree, please discontinue use of the site.
1. information we collect
we collect personal information in the following ways:
a. information you provide directly
when you place an order, contact us, or otherwise interact with the site, you may provide personal information including, but not limited to:
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full name
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billing address
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shipping address
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email address
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phone number
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order and purchase details
payment-related information is processed securely by third-party payment service providers. dúva does not store full payment card numbers, security codes, or complete payment credentials.
b. automatically collected information
when you browse or interact with the site, certain information is collected automatically, including:
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ip address
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browser type and version
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device and operating system information
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pages viewed, interactions, and time spent on the site
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referring and exit pages
this information is collected through cookies, log files, pixels, and similar technologies.
2. how we use your information
we use the information we collect to:
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process and fulfill orders
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provide shipping and delivery services
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communicate with you regarding purchases, updates, or inquiries
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provide customer support
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operate, maintain, and improve the site
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detect, prevent, and address fraud, abuse, or security issues
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comply with applicable legal and regulatory obligations
dúva does not sell personal information.
3. cookies and similar technologies
the site uses cookies and similar technologies to:
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enable essential website functionality
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remember user preferences
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analyze site traffic and performance
you may control or disable cookies through your browser settings. please note that disabling cookies may affect certain features or functionality of the site.
4. sharing of personal information
we share personal information only as necessary and only with trusted third parties, including:
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payment processing services
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order fulfillment, manufacturing, and shipping partners
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website hosting, infrastructure, and security providers
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analytics and performance services
these third parties are authorized to use personal information solely to perform services on our behalf and are contractually obligated to protect it and use it only for permitted purposes.
we may also disclose personal information if required to do so by law, regulation, legal process, or governmental request.
5. data retention
we retain personal information only for as long as necessary to:
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fulfill orders and provide services
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maintain business and transaction records
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comply with legal, tax, accounting, and regulatory requirements
when personal information is no longer required, it is securely deleted or anonymized.
6. data security
dúva implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
however, no method of transmission over the internet or electronic storage is completely secure. while we take appropriate measures to protect personal information, absolute security cannot be guaranteed.
7. your rights
depending on your location, you may have certain rights regarding your personal information, including the right to:
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access the personal information we hold about you
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request correction or deletion of your personal information
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object to or restrict certain processing activities
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withdraw consent where applicable
to exercise these rights, please contact us using the contact information provided on the site.
8. children’s privacy
the site is not intended for individuals under the age of 13.
dúva does not knowingly collect personal information from children. if we become aware that such information has been collected, it will be deleted promptly.
9. changes to this privacy policy
we may update this privacy policy from time to time to reflect operational, legal, or regulatory changes. updates will be posted on this page with a revised “last updated” date.
continued use of the site after changes constitutes acceptance of the updated policy.
10. contact information
if you have any questions about this privacy policy or about how your personal information is handled, please contact us through the contact information provided on the site.